Payment

We usually have to check the availability of the options prior to booking and therefore you are not asked to pay until that is complete

No, we do not charge any extra fees or fuel surcharges. The listed price is the price you pay. Including tax.

On rare occasions you will share experiences with other guests. Please contact us if  you would prefer the experience to be private to your group.

Preparation

You will find that on most of the Experiences any equipment is included and if any special  additions are required we have many local options to help. Please let us know beforehand if you think that we may need to specially source something e.g. Extra large size Bikes etc.

Reservation

You must call 72 hours ahead of your scheduled experience for a full refund. Within 72 hours there will be a £20 termination fee. There are no refunds for cancellations within 24 hours of your experiences, or if you decide not to show up.

Weather

The best times for natural snow is between the end of December and February  although it does vary a lot. There are snow makers across the main slopes which will work to help maintain the season. If the weather is unsuitable for any reason,and you have a snow based experience booked it will be changed or postponed (with rebate). You will be notified the week of your trip if there are changes due to weather.